Press Ganey, the global leader in health care experience solutions and services, has recognized Baptist Memorial Hospital-Carroll County with the 2025 Human Experience (HX) Guardian of Excellence Award for physician experience.
Baptist Carroll County is among the top 5% of health care providers for physician experience in acute care in the last year.
“Receiving the 2025 Human Experience Guardian of Excellence Award for physician experience is a great honor,” said Susan Breeden, CEO and administrator, Baptist Carroll County. “It confirms the excellence of our physicians and their commitment to delivering exceptional experiences and care for patients.”
The HX Guardian of Excellence Award is part of Press Ganey’s annual ranking of top hospitals and health systems in the country, according to performance in one of three categories: patient experience, consumer experience and employee experience.
“Baptist Carroll County is raising the bar for what great physician experiences look like,” said Patrick T. Ryan, chairman and CEO of Press Ganey. “They’re turning ambition into action, building a culture where every interaction reflects purpose, respect and care. That kind of leadership makes a lasting difference.”
Press Ganey works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
Baptist Memorial Hospital-Carroll County is a 70-bed facility in Huntingdon, Tennessee, that provides comprehensive inpatient and outpatient medical care to West Tennessee in a variety of specialized areas, including cardiac care, pediatrics, general surgery, physical therapy and palliative care, among others. The hospital offers advanced medical technology, such as 3D mammography and the Baptist TeleHealth Center, powered by TeleGuardian. Baptist Carroll County has earned many awards and recognitions, including the Tennessee Quality Award, Premier Inc.’s QUEST Award for High-Valued Healthcare, the QUEST Hero Award, the Joint Commission’s Gold Seal of Approval in 2015 and multiple “A” Hospital Safety grades from the Leapfrog Group. The hospital was one of only two in Tennessee named to the Chartis Center for Rural Health 2025 Top 100 Rural & Community Hospitals list. Baptist Carroll County also operates an outpatient surgery center in Jackson, Tennessee, offering convenient access to same-day surgical services with advanced capabilities. To learn more, visit baptistonline.org/carrollcounty, or follow us on Facebook at @BaptistCarrollCounty.
